At Home of Cashmere, we are pleased to assist with any enquiries you may have.
Whether you are interested in our collections, have questions about your order, or simply wish to learn more about our brand, our team will be happy to help.
Shipping & Delivery
We are committed to ensuring a smooth, reliable, and transparent delivery experience for all customers. The information below outlines our processing times, shipping methods, and important notes regarding domestic and international shipments.
Processing & Dispatch
We aim to process and ship all orders as efficiently as possible.
Standard orders are processed within 1–3 business days after payment confirmation.
Orders placed before 12:00 PM EST with Overnight or Two-Day shipping will be dispatched the same business day (Monday–Friday, excluding weekends and public holidays).
Personalized or embroidered items require an additional 2–5 business days for processing.
During peak seasons or public holidays, processing times may be extended by 2–3 business days. Delivery times may vary based on destination and customs clearance procedures.
Delivery Times
All orders are fulfilled from the United States.
Estimated delivery times vary by region and selected shipping method.
United States
- USPS Ground Advantage: 2–6 business days
- USPS Priority Mail: 1–4 business days
- FedEx Ground / Home Delivery: 2–6 business days
- FedEx 2Day: 2 business days
- FedEx Standard Overnight: 1 business day
Saturday delivery is unavailable.
We do not ship to P.O. Boxes or APO/FPO addresses.
Europe & United Kingdom
- DHL Express / DHL Express Air: up to 15 business days
- DPD Premium Standard: up to 10 business days
Middle East
- Aramex: up to 11 business days
Rest of the World
- DHL Express: up to 11 business days
Shipping Methods & Carriers
We work with trusted carriers including:
USPS, FedEx, DHL, DPD, Aramex, and other regional partners.
The most suitable carrier and service will be selected automatically based on your shipping address to ensure safe and timely delivery.
For customers in Guam and other U.S. territories, please contact us before placing your order to confirm available shipping options.
High-Value Orders
Orders valued above USD 1,000 may require an adult signature upon delivery.
For international orders above USD 800, local customs authorities may request additional information (e.g., identification or tax details) to verify the shipment is for personal use.
This process is regulated by local customs and is beyond our control.
Duties & Taxes (International Orders)
All orders are shipped from the United States.
Import duties, taxes, and fees for shipments outside the U.S. are the responsibility of the recipient, unless prepaid at checkout.
At checkout, you may choose to prepay duties and taxes (DDP – Delivered Duty Paid), which:
- Ensures faster customs clearance
- Prevents unexpected delivery fees
- Reduces the risk of delays
If duties are not prepaid, the courier may hold your package until payment is completed, or fees may be collected upon delivery.
Important Notes
- All delivery times are estimates and cannot be guaranteed.
- Delays may occur due to customs inspections, weather conditions, holidays, or other unforeseen events.
- Once an order has shipped, we cannot modify the shipping address or delivery method.
We appreciate your understanding and patience.
Return & Refund Policy
You may request a return within 14 days of receiving your item.
Requests submitted after this period cannot be accepted.
Return Conditions
To be eligible for a return, your item must meet the following requirements:
- Be in its original condition
- Unworn, unwashed, and unused
- Free of damage or signs of wear
- Include all original tags, labels, and accessories
- Returned in original packaging (gift sets must be returned in full)
- Accompanied by a receipt or proof of purchase
Items returned without a prior return request will not be processed.
Non-returnable Items
For safety, hygiene, and customization reasons, the following items cannot be returned:
- Customized or personalized items (including embroidery)
- Final-sale items
- Intimate or hygiene-related products
- Gift cards
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours at:
📧 ecommerce@homeofcashmere.com
We will review the issue and arrange a replacement or return as appropriate.
How to Request a Return
- Email ecommerce@homeofcashmere.com with your order number and reason for return
- Our team will respond within 2 business days
- If your request is approved, you will receive:
①The return address
②Step-by-step return instructions
③A prepaid return shipping label - Please ship your item within 7 days of receiving the label
Items shipped after this window may not be accepted.
Return Shipping Cost
For all eligible returns, we cover the return shipping cost.
You will not be charged for the prepaid return label.
Refund Processing Time
Once we receive your return, it will be inspected within 3 business days.
If the return is approved:
- Refunds will be issued within 14–28 days
- Refunds will be credited to the original payment method
- Processing times may vary depending on your bank or card issuer
- Original shipping charges are non-refundable
- Refunds are issued in the original purchase currency
- Gift card purchases will be refunded back to the gift card balance first
EU Customers – 14-Day Cooling-off Period
If your order is delivered to an EU member state, you have the right to cancel or return your order within 14 days without providing a reason.
Items must be returned in original condition with proof of purchase.
Order Cancellations & Modifications
You may request order cancellation within 48 hours of placing your order.
If the order has not been processed, we will issue a full refund.
Once an order is processed or shipped, we are unable to:
- Modify billing or shipping information
- Change product details (size, color, etc.)
- Combine or split orders
- Add or remove items
If you need assistance, please feel free to reach out to us.