All orders are processed within 1–2 business days (excluding weekends and holidays).

We offer free standard shipping within the United States and optional expedited delivery at checkout. We currently ship to the United States and Canada.

We partner with world-class logistics providers including FedEx, UPS, DHL, and Amazon Logistics, ensuring safe and timely delivery. Our system automatically selects the most efficient carrier based on your location.

Orders are fulfilled from our North American warehouses, located across the United States and Canada. The system automatically ships from the nearest facility with available stock for faster delivery.

Standard delivery usually takes 3–7 business days, depending on your location. Remote areas may require additional time.

Once shipped, you’ll receive a confirmation email with tracking details. You can follow your shipment status anytime through the carrier’s website.

You may request a return within 14 days of receiving your item. Requests made after this period will not be accepted.

To be eligible for a return, your item must:

• Be in the same condition as received;
  
• Be unworn, unwashed, unused, and free of damage;
  
• Include all original tags, labels, and accessories;
  
• Be returned in its original packaging (gift sets must be returned in full);
  
• Include a receipt or proof of purchase.
  

We do not accept items returned without a prior return request.

Please inspect your order upon receipt.

If the item is defective, damaged, or incorrect, contact us within 48 hours at ecommerce@homeofcashmere.com.

Our team will review your case and arrange a replacement or full refund.

The following items cannot be returned:

• Customized or personalized items (e.g., embroidery);
  
• Sale items;
  
• Intimate or hygiene products (e.g., underwear, care kits);
  
• Gift cards.

Please follow these simple steps:

1. Contact us at ecommerce@homeofcashmere.com to request a return.
   
2. We will respond within 2 business days to confirm acceptance.
   
3. Once approved, you’ll receive:
   
   The return address and instructions;
   
   
   A prepaid return shipping label.
   
   
   
4. 
   Please ship the item within 7 days of receiving the label.
   

Once we receive and inspect your return, we will notify you within 3 business days.

If approved, your refund will be processed within 14–28 days to your original payment method.

Please note that additional delays may occur due to your bank or credit card provider.

Refunds are issued in the original purchase currency, and exchange rate fluctuations may apply.

Shipping fees paid at checkout are non-refundable.

No — all eligible return shipping costs are covered by us. You will not be charged for return shipping.

For EU customers, you have the right to cancel or return your order within 14 days without giving a reason. Items must be in their original condition and include proof of purchase.